Grossistedevetement.com (hereafter referred to as “We,” “Company,” or “Our Website”) aims to maintain the highest level of customer satisfaction and strives to ensure that you are pleased with the products you receive. However, in some cases, you may need to request a return or exchange. Below are the procedures we follow:

1. Return and Exchange Conditions

To request a return or exchange, the product must meet the following conditions:

  • The product must be returned within 14 days.
  • The product must be unused, with its tags and packaging intact.
  • The product must be in its original condition and resellable.
  • Your return or exchange request must comply with the sales agreement and legal regulations.

2. How to Process a Return or Exchange?

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Submit your return or exchange request via our Contact Us page.
  2. Specify the product you wish to return or exchange.
  3. Provide your order number and the purchase date.
  4. Describe the condition of the product (e.g., damaged, used, etc.).
  5. Return Approval: Once your request is reviewed, an approval will be sent to you based on the product’s eligibility.
  6. Send the Product: After receiving the approval, return the product to the [Return Address]. (The return address will be specified by you.)
  • Return shipping costs are [Paid by Customer/Free].
  • You may use [Specified Courier] for the return.

3. Return Process for Returns and Exchanges

  • In Case of Return: Once the product arrives at our warehouse, the return will be processed, and your payment will be refunded within [Specified Time] (e.g., 7 business days). The refund will be made via the payment method used for your order.
  • In Case of Exchange: After processing your return or exchange request, a replacement product will be sent to your desired address within [Specified Time] (e.g., 3 business days) free of charge.

4. Conditions Where Returns and Exchanges Are Not Allowed

The following conditions are not eligible for return or exchange:

  • Used, soiled, damaged, or untagged products.
  • Custom orders or products made to order.
  • Hygiene-related products that cannot be returned or exchanged (e.g., underwear, cosmetics, etc.).
  • [Any other conditions, such as discounted items or promotional products].

5. Shipping Fees for Return and Exchange

Return or exchange shipping fees will be covered by [Company/Customer]. However, if the product is damaged or defective, shipping costs will be covered by the Company.

6. In Case of Faulty Products or Shipping Issues

If the product we sent is incorrect or defective, the product cost and shipping fees will be covered by us. In this case, we will cover the return shipping costs, and a new product will be sent to you free of charge.

7. In Case of Non-Approval of Return or Exchange Request

If your return or exchange request does not meet the specified conditions, a detailed explanation will be provided to you. Additionally, products that are not approved for return will be sent back to you after receiving them. In this case, the shipping fees will be at your expense.

8. Customer Satisfaction

Grossistedevetement.com always prioritizes customer satisfaction. We take great care to ensure the high quality of our products and services. However, we are always here to assist you with any return or exchange requests.

Contact Information

For questions or requests regarding returns or exchanges, please contact us: